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> Families

What are the main differences between 2 and 3 wheelers?

3 wheels

  • generally offer more space in cargo box
  • can climb uphills without having to worry about the balance
  • have the added advantage of stability when stopping and starting: you never have to put your foot on the ground
  • can be easily pushed in pedestrianised areas with all your children/ cargo inside
  • are faster in frequent stop – start situations

2 wheels

  • are generally faster, especially on longer distances
  • handling is more similar to a conventional bicycle than that of a tricycle
  • allow you to ride faster in corners
  • are typically narrower, can therefore fit through a smaller gate, gap between two cars or be stored in a narrow space

Can any of your bikes carry an adult person?

Vast majority of our bikes will handle an adult person without a problem. Please refer to maximum load info displayed on each bike’s detail page.

Is your store in the congestion charge zone?

No.

Is there any car parking near your store?

There is a limited amount of free car parking spaces at the back of our store.

We are unsure about the purchase, can we try before we buy?

We encourage you to test ride, it is fun and the best way for you to find the right bike. We have a quiet traffic free test area for you to enjoy with the whole family.

My children are only few months old can you fit a special baby seat?

There are number of solutions available, most can be found in shop/ acc. If you already own a car baby seat we can custom fit it to most of our bikes. Best is to bring it with you when test riding.

Which is better 2-wheeler or 3-wheeler?

It depends on the terrain, on the average traffic conditions and your personal preferences. We will advise you on the differences, and after testing, you will be better able to tell what is right for you.
Also see “What are main differences between 2 and 3 wheelers? Which is better?

Do you have any used or discounted cargo bikes?

Second hand and discounted ex-display bikes can be found in shop / bikes / preloved. Please sign up for automatic updates about new available bikes in this section.

What is the best way to lock my bike?

Always lock your bike in a busy place with a high quality lock tied to something that is at least as strong as your lock ie lamp post or a beefy fence.

I am very short what is the lowest seat height?

Our mechanics can adjust or customise most of our bikes to suit tall or short. We cut frames shorter, fit longer stems/ handlebars / seatposts and more.

> Business Users

What are the main differences between 2 and 3 wheelers?

3 wheels

  • generally offer more space in cargo box
  • can climb uphills without having to worry about the balance
  • have the added advantage of stability when stopping and starting: you never have to put your foot on the ground
  • can be easily pushed in pedestrianised areas with all your children/ cargo inside
  • are faster in frequent stop – start situations

2 wheels

  • are generally faster, especially on longer distances
  • handling is more similar to a conventional bicycle than that of a tricycle
  • allow you to ride faster in corners
  • are typically narrower, can therefore fit through a smaller gate, gap between two cars or be stored in a narrow space

Do you hire bikes to businesses? Our company would like to trial three at a time

Businesses represent a large proportion of our rental service users. For businesses wishing to trial cargo bikes in their day to day operation all bikes can be supplied without seating and branded (for additional cost). Staff training and bike delivery to your door can also be easily arranged. Past hire examples include parcel / food / flower deliveries, photo shoots / filming, marketing campaigns, product sampling, info point, magazine / leaflet distribution and many, many more.

Are your bikes suitable for food transportation?

Absolutely, in fact some of the biggest names in the food industry use bikes for food deliveries (and on street product sampling). We can provide bikes with different cargo capacity to best suit your usual packiging/ order size, insulated or secured in lockable box. Our range includes bikes with cargo volume over 400 litres and electrically assisted bikes.

Can you fit a refrigerated unit to a cargo bike?

Generally we can, please check the overall dimensions and loaded weight to make sure it fits the desired model. As with most custom jobs, getting in touch with us is a good start.

Can we hire a branded bike?

We provide full / partial box branding as well as umbrella and/or hood printing. Please bare in mind the additional cost of branding.

Can I rent an Ice Cream, Coffee, Mobile Kitchen tricycle?

Unfortunately custom tricycles are not available for a short term hire. However do not hesitate to contact us with any custom bike related questions.

Do you have any Ice cream, Coffee, Mobile Kitchen tricycles?

We have plenty of experience building a variety of tricycles for commercial use. As the first step we suggest you share your ideas or  discuss particular design with us and we’ll make it happen. If you are looking for inspiration we suggest you look through our facebook and blog.

Which is better 2-wheeler or 3-wheeler?

It depends on the terrain, on the average traffic conditions and your personal preferences. We will advise you on the differences, and after testing, you will be better able to tell what is right for you.
Also see “What are main differences between 2 and 3 wheelers? Which is better?

What is the best way to lock my bike?

Always lock your bike in a busy place with a high quality lock tied to something that is at least as strong as your lock ie lamp post or a beefy fence.

I am very short what is the lowest seat height?

Our mechanics can adjust or customise most of our bikes to suit tall or short. We cut frames shorter, fit longer stems/ handlebars / seatposts and more.

> Technical & Maintenance

Do you repair outside your workshop? At my home? Call outs?

Yes, we cover everything within Greater London.

Call out repairs within 4 mile radius from our store can be arranged through our store on 0207 935 6934 or repairs@londongreencycles.co.uk. Please make sure you communicate all issues with our staff to ensure we bring all necessary spare parts.

Repairs beyond 4 mile radius and within M25 are carried out by our mobile mechanics partner Cycledelik. To book your service with Cycledelik online visit https://booknow.appointment-plus.com/3j69cmp8/ or alternatively book by text using a mobile phone please text CYCLE to 66777.

I need a spare part for my bike, do you stock spares?

We stock almost every single part for all our brands, from tiny bolts / rivets to replacement frames. Please browse our spares section, if you don’t see what you are looking for please contact us.

How long does it take to have my bike serviced at your workshop?

Punctures … 10-20 minutes

Basic service … 60 – 90 minutes

General service …  2 hours

We aim to do all small repairs (punctures, adjustments) while you wait and most other services within 24 hours. In busy periods this may stretch to few days. Ordering parts within UK usually takes 1-3 days. Orders from other countries will take longer, we suggest to order in advance and schedule service for when the part is due to arrive.

How much do you charge for repairs?

Our full pricelist is available here.
Our prices should give you an idea what costs to expect, however each job does require individual approach and the time it takes vary. We will always provide you with a quote prior to the service to make sure it also suits your budget.

What parts of my bike need regular attention like lubricating or cleaning?

1. Keep your tyres inflated
2. Keep your chain lubricated
3. Get it serviced on regular basis

How can I clean the rain cover?

Fabric stain remover and a cloth works best for us. Washing machine will do the job but will also compromise the waterproofness. Outdoor clothing sprays can be used to fix this problem.

My hood arches are bent do I have to replace them?

Arches can be bent back to their original shape many times before breaking.

My pump does not fit the valves, is there a special one for these bikes?

There are 3 valve types found on bicycles Presta, Schrader (car) and Woods. Woods and Presta are common, Woods valves are frequently used in Netherlands and Denmark. Most pumps are adjustable and will work with all 3 types. We recommend to use larger pumps for bigger volume tyres. We stock a suitable range of pumps which can be found in shop / accessories / other

Do I get a free service of my new bike?

Yes. It is important to have your bike serviced 4-10 weeks after your purchase, to ensure that it has bedded in well.

What is the size of my tyres?

Size of your tyre can always be found on the side wall of your tyre. Some of our bikes are listed below.

Christiania tricycle – 24

> Safety & Security

Can my cargo bike be stored outdoors?

The safest option of course is to have your bike indoors behind locked doors. For many this is not possible or simply not practical. Our recommendation is to use a Motorcycle type chain or D-lock, insurance, lockable bike shelter and/or full fabric cover. All have their pros and cons, though a high quality lock is essential.
Always lock your bike in a busy place with a high quality lock tied to something that is at least as strong as your lock ie lamp post or a beefy fence.

What is the best way to lock my bike?

Always lock your bike in a busy place with a high quality lock tied to something that is at least as strong as your lock ie lamp post or a beefy fence.

How can I prevent cargo bike theft?

Always lock your bike in a busy place with a high quality lock tied to something that is at least as strong as your lock i.e. lamp post or beefy fence. See also “How do I store the bike at home?

How do I store the bike at home?

The safest option of course is to have your bike parked indoors. For many this is not possible or simply not practical. Our recommendations are
• to use a Motorcycle type chain or D-lock – essential
• to insure the bike; we can advise you on which companies offer the best cover (see below)
• to hide the tricycle under a full fabric cover, which we can supply
• to ask your local authority to provide you with a lockable bike shelter

> Hire

How much in advance should I book my hire?

We advise you to book your bike no later than a week in advance to avoid disappointment. Please use this form to ease the process.

What documents do I need to bring with me?

The payment needs to be made by credit or debit card, we will keep the card details as a security deposit. And you will also need a valid photo ID (drivers licence, passport, ID).

What kind of bikes do you hire?

We have a fleet of identical Christiania tricycles that can accommodate up to 4 children. These are also suitable for commercial as individual bikes or the whole fleet (5). In addition we have a Bakfiets long and short that can carry max 2 children each. We also have a Bicicapace, a sound bike and a Market Stall.

Find out more on the hiring process.

Do you hire bikes to businesses? Our company would like to trial three at a time

Businesses represent a large proportion of our rental service users. For businesses wishing to trial cargo bikes in their day to day operation all bikes can be supplied without seating and branded (for additional cost). Staff training and bike delivery to your door can also be easily arranged. Past hire examples include parcel / food / flower deliveries, photo shoots / filming, marketing campaigns, product sampling, info point, magazine / leaflet distribution and many, many more.

Can we hire a branded bike?

We provide full / partial box branding as well as umbrella and/or hood printing. Please bare in mind the additional cost of branding.

Can I rent an Ice Cream, Coffee, Mobile Kitchen tricycle?

Unfortunately custom tricycles are not available for a short term hire. However do not hesitate to contact us with any custom bike related questions.

> Ordering

What are your Terms & Conditions?

Please view these on our terms and conditions page

Do you do home deliveries?

Yes we do. Delivery of bikes has to be arranged with the store prior to your purchase if this is important for you.

  • London (Greater London/ within M25) ………………… £50
  • Oxford …………………………………………………. £60
  • Cambridge ……………………………………………. £90
  • Anywhere else – please contact us for quote

I’ve seen a cargo bike for £800. Why should I spend more?

“You get what you pay for.” We constantly research the market and test ride new bikes. Our aim is to supply the best cargo bikes out there. If we find one for £800 with requirements that match our standards, will sell it believe us! Read our attempt to explain why.

I have placed my order, paid deposit, but changed my mind about a few things.

No problem just give us a call and we’ll do what we can to deliver your dream cargo bike. There are no strict rules in place, the focus is on your requirements and your new bike!

My bike was delivered, but there was an issue. What next?

If there is any issue after delivery, don’t hesitate to call the shop or email us immediately, explaining what the matter is. Send us photographs if it helps describe the issue. We will do our utmost best to help and put right any issues which may occur. Please note that any warranty issues that require our assessment have to be brought to our workshop.

What happens when we ask for the bike to be delivered?

We will try to arrange a time and date which is most suitable to you, so it’s important to discuss this fully beforehand.

The courier will have your contact number and may contact you prior to delivery. Please ensure someone is available to sign the delivery off. Please ensure your payment is made on time as only fully paid bikes will be released from the shop for delivery.

What do I need when picking up my new bike?

We advise you to take into consideration the time of the day (light or dark) and the weather conditions. Bike lights can also be purchased at the shop.

I you are nervous about your first journey we will happily spend as much time as you need to be safe.

Picking up my new bike in store. How long does it take?

The whole process shouldn’t take longer than 15/20 minutes. We’ll talk you through everything and answer any questions you may have.

What will happen when the bike is ready?

We will contact you to arrange a pick-up date. You can decide whether the bike is delivered to you (at an extra cost), or whether you will pick it up yourself. We encourage you to pick the bike up in store as this gives us the opportunity to deal with any changes or unlikely issues that may occur right away.

When do I pay?

A minimum of £250.00 deposit is taken when you order a cargo bike, but you are welcome to pay more than that should you wish you. The outstanding amount must be paid before delivery/collection of the bike.

You can pay in person at the shop by card or cash. Alternatively we can take payment over the phone or by electronic transfer. Contact us for our banking details.

> Everything Else

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